Contact Center Manager

Bloodworks Northwest
Seattle, WA

JOIN A LEADERSHIP TEAM THAT SAVES LIVES EVERY DAY! This role will help transform a traditional, successful call center into an operation utilizing current technology, demographics and key metrics to engage with our current and prospective donors across multiple platforms in creative, innovative ways. YOU WILL: Provide dynamic motivational leadership; identify and implement state of the art technology solutions; ensure the integrity of the donor database though effective quality control and reporting mechanisms; meet Contact Center financial objectives; and manage cross- functional project teams. YOU ARE: A proven manager with five plus years of key people leadership roles in recruiting or telemarketing. A bachelor-level graduate or related experience. A manager for your people. Technology/data driven. An excellent communicator. Strong in operations background. Position is based in Renton, WA. Annualized salary DOE / DOQ: $66435 - $106,288. Full benefit package. Submit resume to: HumanResources@bloodworksnw.org or fax to 1-866-286-8495, or mail to: 921 Terry Avenue, Seattle, WA 98104. Reference job # 8141. EEO Employer/Protected Vet/Disability. Should you have a disability that requires assistance and /or reasonable accommodation with the job application process, please contact HumanResources@bloodworksnw.org, or at (206) 292-6500, or at 921 Terry Avenue, Seattle, WA 98104.