Terumo BCT Customer Service Program

Delivering great customer service is influenced by many factors, from interpersonal communication skills to how effective your team works together. These courses help strengthen individuals and organizations to support a consistent and positive customer experience.


This curriculum will cover the following topics:

  • Customer Service Fundamentals: Building Rapport in Customer Relationships
  • Internal Customer Service
  • Customer Service Confrontation and Conflict
  • Creating and Sustaining a Customer-focused Organization
  • Customer Advocacy: Enhancing the Customer Experience
  • Emotional Intelligence: Building Self-Management Skills
  • Emotional Intelligence: Being Aware of the Emotions of Others
  • Emotional Intelligence: Applying EI at Work
  • Communication Methods that Make Sense - and Make Your Point